Sage Hospitality Group
Hotel Service Audit
Complete this form during your stay to evaluate the guest experience across key service touchpoints.
How it works
- 1Enter your details and select the property
- 2Work through each section during your stay
- 3Rate each item from 1 to 5 stars
- 4Submit and a summary is emailed automatically
Setup
Auditor Information
Fill this out before arriving. These details will appear on your report.
While in Beta, reports are sent to the project lead
Arrival
Arrival & Check-In
Assess from the moment you approach the property through receiving your room key.
Were you acknowledged quickly? Was the process smooth?
Public Spaces
Lobby & Public Spaces
Evaluate the condition and atmosphere of shared guest areas.
Does the atmosphere feel intentional and on-brand?
Guest Room
Room Condition
Assess your room upon entry and throughout the stay.
Floors, surfaces, linens, no visible dust or stains
Coffee maker, minibar, toiletries, hangers, iron, safe
Cleanliness, fixtures working, towels stocked, drain clear
HVAC, TV, WiFi, room service menu, house phone
Housekeeping
Housekeeping
Evaluate housekeeping interactions and service during your stay.
Timeliness of service, response to requests
Guest Services
Concierge & Guest Services
Evaluate staff knowledge, helpfulness, and problem-solving ability.
Ask about local dining, activities, or directions. Were recommendations confident and personalized?
If you raised an issue (real or test), was it handled promptly and gracefully?
Departure
Check-Out & Departure
Assess the final impression and closing experience.
Overall
Overall Impression
Step back and evaluate the full guest experience.
Did staff create moments of delight? Did you feel like a valued guest throughout?
Share standout moments — positive or negative. Be specific.
Good Visit
Audit Complete
0%
Score
Visit Details
Auditor-
Property-
Date-
Stay Type-
Section Scores
Arrival & Check-In-
Lobby & Public Spaces-
Room Condition-
Housekeeping-
Guest Services-
Check-Out & Departure-