Sage Restaurant Concepts
Service Audit
Complete this form during your visit, section by section, as the experience unfolds.
How it works
- 1Enter your details and select your property
- 2Work through each section in order during your visit
- 3Rate each item from 1 to 5 stars as it happens
- 4Submit and a summary is emailed automatically
Setup
Auditor Information
Fill this out before arriving. These details will appear on your report.
While in Beta, reports are sent to the project lead
On Arrival
Arrival and Atmosphere
Assess from the moment you step through the door.
Appropriate for the service style and time of day?
At the Table
Table Opening
Rate from when you are seated through your first interaction with your server.
Did they ask if the party would like something else?
Ask about 2 food and 2 drink items. Concise, enthusiastic, on-brand?
Ordering
Ordering Experience
Observe how the server takes and confirms your order.
Order at least 2 food items
Drinks
Drink Service
Time your drink from when the server steps away to when it arrives at the table.
Target: 6 minutes or under
Did staff check in on drinks promptly?
Food
Food Service
Time your food from when the server steps away to plate arrival.
Target: 10 minutes or under
Target: 15 minutes or under
Did staff check in on food promptly?
Overall
Hospitality and Close
Assess the full visit experience and how the meal concluded.
Water refilled, drink refills offered, plates cleared, spills attended to
Present but not overbearing; moves with urgency; high awareness; genuine desire to connect
Share any standout moments - positive or negative. Be specific.
Good Visit
Audit Complete
0%
Score
Visit Details
Auditor-
Property-
Date-
Period-
Section Scores
Arrival and Atmosphere-
Table Opening-
Ordering-
Drink Service-
Food Service-
Hospitality and Close-